We're neither. We're a consumer advocacy organization that partners with licensed attorneys to find real legal violations in timeshare contracts. We do the analysis before you spend a dollar. If violations exist, we negotiate your release. If they don't, we tell you — for free.
The typical "exit company" collects $5,000 to $13,000 upfront, promises guaranteed cancellation, and then does little or nothing. The FTC has documented over $700 million in consumer losses from these companies.
We studied why this keeps happening. The answer is simple: most exit companies have no legal mechanism to actually cancel a timeshare contract. They collect your money, send a few letters, and hope the resort eventually cooperates.
So we built a different model. We partner with licensed attorneys who analyze your contract for real statutory violations — and we do all of that work before you spend a dollar. You see the evidence first, then decide.
If a company asks for thousands of dollars before doing any work on your case, that should tell you everything you need to know about their confidence in their own process.
Most timeshare contracts were sold using high-pressure tactics that violated state and federal consumer protection laws. Perpetuity clauses, undisclosed fees, misleading rescission periods, failure to register as securities — these are real legal violations with real consequences for the resort.
Our attorneys review your contract and documents to identify specific statutory violations. If violations exist, we use them as legal leverage to negotiate deed release and financial recovery.
If no violations exist, we tell you honestly — and you pay nothing. We turn away cases we can't help. You see the full analysis before making any financial commitment.
We charge nothing for the case review and legal analysis. You receive a full fraud analysis report documenting any violations found — before you commit to anything.
If you choose to move forward, our fee covers the entire legal exit process: attorney oversight, resort negotiation, and resolution. If we don't achieve your exit within the contract period, you're eligible for a refund.
Ask any exit company to explain their fee structure this clearly. Most won't.
The timeshare industry profits from consumers who don't understand their contracts. Exit scam companies profit from consumers who are desperate to escape. Education is the first step to protection.
Marathon sales presentations. Perpetuity clauses buried in complex contracts. Maintenance fees that compound 5-7% annually with no cap. Transfer restrictions that make your "property" unsellable.
Read the full breakdown →$5,000—$13,000 in upfront fees. "Guaranteed cancellation" with no legal mechanism. Advice to "stop paying" — which leads to foreclosure and credit destruction. The FTC has documented over $700M in consumer losses from these companies.
Read the full breakdown →We don't publish anonymous testimonials with made-up dollar amounts. Here are actual cases showing the specific violations we found and the outcomes we achieved. Client names are redacted for privacy.
Retired couple on fixed income, owned timeshare for 8 years
Purchased 2009 in Orlando, FL. Maintenance fees escalated from $1,247/year to $2,840/year.
Deed released in 127 days. Client received $85,000+ in financial recovery.
Working family, underwater on mortgage + maintenance fees
Purchased 2018 in Branson, MO. Maintenance fees escalated from $1,890/year to $2,450/year.
Deed released with financial recovery in 203 days. Client received $4,200 in financial recovery.
Widowed retiree on fixed income, maintenance fees consuming nearly 10% of annual income
Purchased 2011 in Branson, MO. Maintenance fees escalated from $980/year to $2,180/year.
Deed released in 94 days. Client received $65,000+ in financial recovery.
Answer a few questions about your timeshare and we'll determine whether your contract may contain statutory violations worth investigating.
This is not a commitment. It's a preliminary assessment to see if our attorneys should take a closer look. There's no cost and no obligation.
If your case qualifies, an attorney will conduct a full contract analysis. If it doesn't, we'll tell you why — and you'll have learned something about your contract either way.
Prefer to talk to someone?
Call 844-662-1500 or email advocacy@consumerreliefcenter.org
Select the resort or developer associated with your timeshare.
Your information is kept private and secure.
After being burned, you should be skeptical of every company in this industry — including us. We built an entire page to help you evaluate anyone who claims they can help with your timeshare.
Read the full guide →Three things no scam company will offer you.
Want to discuss your situation before filling out a form? Call or email. We'll let you know honestly if we can help.