Exit companies won't tell you what they actually do with your money. We think that's the problem. Here's exactly what happens from the moment you contact us through final resolution — including what happens if your case doesn't qualify.
You complete the questionnaire on our site or call us directly at 844-662-1500. We ask about your resort, how you were sold, what you're paying, and whether you've worked with another company before.
This is not a commitment. It's a preliminary assessment to determine whether your situation has characteristics that warrant a full attorney review.
Not every timeshare contract has actionable violations. Our initial screening looks for indicators that suggest your sale may have involved legally problematic practices — things like high-pressure presentations, misleading claims about resale value, fee disclosures that don't match reality, or rescission period issues.
A case coordinator reviews your submission against our qualification criteria. We're looking at the resort developer, your state's consumer protection statutes, the nature of the sales experience you described, and the financial details of your contract.
Within 48—72 hours, we'll call you with one of two outcomes:
We'll tell you the specific reason. It might be that your state's statute of limitations has passed, that the resort already offers a deed-back program you can use directly, or that the facts of your sale don't indicate actionable violations. Either way, you get a clear answer and pay $0.
If your case qualifies, we assign a licensed consumer protection attorney from our legal team to conduct a full contract analysis. Your case coordinator will guide you through the document collection process.
We'll need the following documents for a complete analysis:
This is the core of what we do. The attorney conducts a detailed review of your contract, disclosures, and sales circumstances — cross-referenced against your state's specific consumer protection statutes, timeshare regulations, and relevant case law.
The attorney is looking for specific, documented violations — not general complaints. These might include rescission period disclosure failures, material misrepresentations about value or fees, unregistered securities, or violations of state-mandated sales presentation rules.
The output of this phase is a formal case analysis report documenting every identified violation with the specific statute it violates and the legal remedy available.
Your case coordinator walks you through the attorney's findings. You'll see exactly which violations were identified, what legal basis exists for pursuing cancellation or financial recovery, and what the attorney recommends as next steps.
If the analysis finds no actionable violations, the process ends here and you pay nothing. This is rare at this stage — our preliminary screening is designed to catch non-qualifying cases early — but it does happen, and you're never charged for a case we can't help with.
If the analysis is strong, you'll decide whether to proceed with formal legal action. There is no pressure and no deadline. You take whatever time you need.
The attorney initiates contact with the resort developer's legal department, presenting the identified violations and the legal basis for deed release and/or financial recovery.
Most cases resolve through negotiation rather than litigation. Resort developers know when a case has merit, and in most situations, it's in their interest to resolve documented violations rather than defend them in court.
Throughout this entire period, you continue making all payments. Your financial obligations remain current. The legal process runs in parallel — your credit is never affected.
Regular status updates from your case coordinator. We don't go silent for months. You'll know what's happening, what the developer has responded, and what the timeline looks like. If anything changes materially, you'll hear from us — not the other way around.
When the case resolves, the specific outcome depends on the violations found and the negotiation with the developer. Common outcomes include:
Once resolved, there are no ongoing fees, no lingering obligations, and no impact on your credit. The timeshare is no longer yours. The maintenance fees stop. It's over.
If we don't achieve your exit within the contract period, you're eligible for a refund. That commitment is in writing before you sign anything.
Every client receives a formal written analysis documenting the specific violations found in their contract, the financial liability they're exposed to, and the legal basis for pursuing cancellation.
This isn't a generic letter. It's a contract-specific legal audit that identifies statutory violations, projects your long-term financial exposure, and provides a clear recommendation based on the evidence.
What you see here is an excerpt from an actual report with client details redacted. The full version includes complete statutory citations, case law references, and our proprietary severity assessment.
| Violation Category | Pts | Description | |
|---|---|---|---|
| FTC Act (Deceptive Practices) | Oral misrepresentation of timeshare as a liquid asset or investment opportunity | ||
Not every case ends the same way. Here are the realistic outcomes — including the ones we'd rather not talk about, but will.
Best case. The developer releases your deed and pays financial compensation for fees collected under a contract with documented violations. You walk away free with money back. This is the outcome in a meaningful percentage of our cases.
The developer agrees to take back the timeshare and end your obligation, but no financial compensation is included. You stop paying maintenance fees permanently. For most clients, this alone is worth it.
After preliminary review or full analysis, we determine there aren't sufficient violations to build a case. We tell you why, explain your other options if any exist, and you pay nothing. We turn away cases we can't win.
Some developers are more adversarial than others. Certain cases require extended negotiation or escalation. This is rare but it happens, and we're transparent about timeline expectations when it does. You're kept informed throughout.
The case review is free, takes five minutes, and carries no obligation. If your case doesn't qualify, we'll tell you why and you'll pay nothing.
Request a case review →Or call 844-662-1500 — available Mon—Fri, 9am—6pm CT